I’m Mark, a product person in Brooklyn, NY.
My background is in social psychology and behavioral science, which led me to the field of user research. I believe deeply in designing experiences that help people help themselves.
When I’m not walking other people’s dogs, I’m probably biking around, people-watching in parks, or trying new restaurants. 🦮 🚲 🌳🍴
I help teams figure out what to build
💡 early-stage startups looking for traction
🤝 larger companies looking to innovate
with user research
Some methods in my toolbox:
🗣 interviews
📊 surveys
🤳🏻 concept and usability testing
🔎 competitive analysis
Setting the stage for Eventbrite’s next act
Setting the stage for Eventbrite’s next act
Product Research Lead
January 2024
InterviewsSurveyUser Journey MapData Analysis
Creating a recipe for a valuable Samsung subscription offering
Creating a recipe for a valuable Samsung subscription offering
UX Research Lead
October 2022
InterviewsSurveyData Analysis
Cooking up a strategic upgrade to Olo’s core product line
Cooking up a strategic upgrade to Olo’s core product line
UX Strategist
June 2023
InterviewsConcept TestingCustomer Advisory Board